| Services |  |
Friday offers access to a variety of specialists with diverse skills, knowledge and experience. The diversity of the skills and expertise available within and to Friday is an essential quality that distinguishes us from other service providers and enables us to provide needs-based solutions. We are a pool of virtually unlimited knowledge - applying and conveying knowledge gained and learned to support, improve and enhance the capacity of customers. With our high level of practical experience, skills and expertise Friday allows customers to perform optimally and dedicate their attention to their core business. Municipalities in the Republic of South Africa employ more than a quarter of a million employees and raise and spend more than R2 billion annually. Efficient management of these resources is crucial. Friday supports and complements the existing capacity within municipalities and other institutions to ensure that resources are properly managed and that systems are fully integrated and optimally utilised. Institutional Development - Developing municipal public participation policy, systems, mechanisms and processes
- Supplying training for ward committees
- Establishing and implementing local integrity systems to combat corruption
- Designing and installing complaints and petitions procedures for municipalities
- Designing and implementing client relations management systems
- Developing policies and procedures to assist national, provincial and local government to implement decentralisation of national and provincial functions to local government
- Training of municipal councillors and managers, including the development of learning material
- Developing and reviewing committee systems
- Developing and reviewing decision-making systems
- Developing delegation systems
- Developing monitoring and reporting systems
- Monitoring compliance with legal duties and obligations
- Clarifying roles and responsibilities of, and relationships between, political structures, political office-bearers and municipalities’ administrations
- Facilitating organisation design and redesign processes
- Developing and reviewing duty sheets and job specifications (job profiling)
- Developing work standards for individual jobs
- Business process mapping, process re-engineering and work flow analysis
- Developing performance management systems, including employee performance management systems
- Supplying monitoring and support for performance management processes
Delivering on time, every time | 
